PRIVACY NOTICE FOR INDIVIDUALS
When you use SnapWagons, you trust us with your personal data. We’re committed to keeping that trust. That starts with helping you understand our privacy practices. This notice describes the personal data we collect, how it’s used and shared, and your choices regarding this data.
This notice applies to all users of SnapWagons, including:
Delivery recipients: individuals who request or receive products and services
Delivery persons: individuals who provide delivery or other service
All those subject to this notice are referred to as ‘users’ in this notice.
The following data may be collected by or on behalf of SnapWagons:
Data provided by users. This includes:
User profile: We collect data when users create or update their SnapWagons accounts. This may include their name, email, phone number, login name and password, address, profile picture, payment or banking information (including related payment verification information), driver’s license and other government identification documents (which may indicate document numbers as well as birth date, gender, and photo). This also includes vehicle or insurance information of delivery persons, emergency contact information, and user settings.
Demographic data: We may collect demographic data about users, including through user surveys.
User content: We collect the information users submit when they contact SnapWagons customer support, provide ratings or compliments for other users or partners, or otherwise contact SnapWagons. This may include feedback, photographs or other recordings collected by users.
Data created during use of our services. This includes:
Location data (delivery persons and delivery recipients). We collect precise or approximate location data from delivery persons and delivery recipients.
Transaction information: We collect transaction information related to the use of our services, including the type of services requested or provided, order details, delivery information, date and time the service was provided, amount charged, distance traveled, and payment method.
Usage data: We collect data about how users interact with our services. This includes data such as access dates and times, pages viewed, web crashes and other system activity, type of browser, and third-party sites or services used before interacting with our services. In some cases, we collect this data through cookies, pixels, tags, and similar tracking technologies that create and maintain unique identifiers.
Device data: We may collect data about the devices used to access our services, including the hardware models, device IP address, operating systems and versions, software, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion data, and mobile network data.
Data from other sources. This includes:
User feedback, such as ratings, feedback, or compliments.
Users or others providing information in connection with claims or disputes.
Vendors who help us verify users’ identity and background information.
Insurance, vehicle, or financial services providers for delivery persons.
Publicly available sources.
Marketing service providers.
SnapWagons may combine the data collected from these sources with other data in its possession.
SnapWagons uses the data it collects for purposes including:
Providing services and features. SnapWagons uses the data we collect to provide, personalize, maintain, and improve our products and services. This includes using the data to:
Create and update users’ accounts.
Verify delivery persons’ identity and background history.
Enable deliveries and other services.
Offer, process, or facilitate payments for our services.
Offer, obtain, provide, or facilitate insurance, vehicle, invoicing, or financing solutions in connection with our services.
Market our services to our users. This includes sending users communications about SnapWagons services, features, promotions, studies, surveys, news, updates, and events.
We may use the data we collect to personalize the marketing communications (including advertisements) that we send, including based on user location, past use of SnapWagons’ services, and user preferences and settings.
We may also send users communications regarding elections, ballots, referenda, and other political and notice processes that relate to our services.
Non-marketing communications. SnapWagons may use the data we collect to generate and provide users with receipts; inform them of changes to our terms, services, or policies; or send other communications that aren’t for the purpose of marketing the services or products of SnapWagons or its partners.
Legal proceedings and requirements. We may use the personal data we collect to investigate or address claims or disputes relating to use of SnapWagons’ services, or as otherwise allowed by applicable law, or as requested by regulators, government entities, and official inquiries.
SnapWagons may share the data we collect:
With other users. This includes sharing:
Delivery recipients’ first name, delivery address, and order information with their delivery person. We may also share ratings and feedback, or other information to the extent required by law, with the partner and delivery person.
For delivery persons, we may share data with the delivery recipient(s) and partner(s), including name and photo; vehicle make, model, color, license plate, and vehicle photo; contact information; and delivery person profile, including compliments and other feedback submitted by past users.
We may also provide delivery recipients with receipts containing information such as a breakdown of amounts charged, delivery person first name, and other information.
With the general public. Questions or comments from users submitted through public forums such as blogs and social media pages may be viewable by the public, including any personal data included in the questions or comments submitted by a user.
With service providers and business partners. SnapWagons may provide data to vendors, consultants, marketing partners, research firms, and other service providers or business partners. These include:
Payment processors and facilitators
Cloud storage providers
Marketing partners and marketing platform providers, including social media advertising services
Data analytics providers
Research partners, including those performing surveys or research projects in partnership with SnapWagons or on SnapWagons’ behalf
Vendors that assist SnapWagons to enhance the safety and security of its features
Consultants, lawyers, accountants, and other professional service providers
Insurance and financing partners
Partners and/or their point-of-sale providers
For legal reasons or in the event of a dispute. SnapWagons may share users’ personal data if we believe it’s required by applicable law, regulation, operating license or agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns.
This includes sharing personal data with law enforcement officials, public health officials, other government authorities, or other third parties as necessary to enforce our Terms of Service, user agreements, or other policies; to protect SnapWagons’ rights or property or the rights, safety, or property of others; or in the event of a claim or dispute relating to the use of our services. If you use another person’s credit card, we may be required by law to share your personal data, including trip or order information, with the owner of that credit card.
With consent. SnapWagons may share a user’s personal data other than as described in this notice if we notify the user and they consent to the sharing.
We may occasionally update this notice. If we make significant changes, we will notify users in advance of the changes through the SnapWagons website, app, or through other means, such as email. We encourage users to periodically review this notice for the latest information on our privacy practices.